SPRO IT Solution Pvt Ltd (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal data of our website visitors, clients, and prospective business partners. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (sproitsolution.com) or utilize our digital services, including Web Development, SEO, Digital Marketing, Graphic Design, Social Media Management, Paid Advertising, and Media Editing.

1. Information We Collect

We collect information directly from you when you interact with our website, request a proposal, or engage our services:

• Personal Identification Data: Name, email address, phone number, company name, job title, and billing address provided via contact forms, consultation requests, or service contracts.

• Technical & Usage Data: IP address, browser type, operating system, device information, referring URLs, and website navigation patterns collected automatically when you visit our website.

• Client Credentials & Project Data: Access keys, domain details, website backends, Google Tag Manager, Google Ads, and Meta Business Manager access provided securely by clients for service execution.

• Cookies & Tracking Data: Information collected through cookies, tracking pixels, and analytics tools to evaluate website usage and ad performance.

2. How We Use Your Information

SPRO IT Solution Pvt Ltd uses the collected data for the following operational and business purposes:

• Service Delivery: To build websites, manage search campaigns, run paid ad accounts, create design assets, and deliver agreed-upon project deliverables.

• Communication & Support: To respond to client inquiries, provide project updates, deliver performance reports, and send administrative information.

• Billing & Account Management: To issue invoices, process payments, and manage ongoing retainer subscriptions.

• Analytics & Performance Tracking: To measure website performance, optimize user experience, and analyze the effectiveness of our marketing campaigns.

• Legal Compliance: To comply with legal obligations, enforce our Terms and Conditions, and prevent fraudulent activity.

3. Third-Party Tracking and Analytics Tools

To measure ad conversions and optimize campaign performance, our website and client management systems utilize industry-standard third-party analytics and ad tracking tools:

• Google Analytics & Google Tag Manager: Used to track website traffic, user interactions, and event conversions.

• Meta Pixel (Facebook/Instagram): Used to measure social ad performance, optimize retargeting campaigns, and build custom lookalike audiences.

• Search Console & SEO Tools: Used to monitor organic search indexing, keyword performance, and site health.

These third-party platforms collect data in accordance with their respective privacy policies. You can manage or disable cookies through your web browser settings at any time.

4. How We Share Your Information

We do not sell, rent, or trade your personal or business data to third parties. We may share information only under the following limited circumstances:

• Authorized Service Providers: With trusted third-party vendors and software tools (e.g., cloud hosting, email service providers, payment processors) necessary to deliver our agency services.

• Legal Obligations: When required by law, court order, or government authority to protect our rights, client safety, or legal interests.

• Business Transfers: In the event of a merger, acquisition, or sale of company assets, client information may be transferred as part of business continuity.

5. Data Security and Safeguards

We implement appropriate administrative, technical, and physical security measures to protect your personal data and confidential client credentials from unauthorized access, disclosure, alteration, or destruction. Access to client ad accounts, hosting backends, and confidential business documents is restricted strictly to authorized agency personnel.

6. Data Retention

We retain your personal data and project records only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, complete active project contracts, or satisfy legal and accounting requirements. Upon contract termination and account settlement, client credentials and access tokens are securely removed or returned.

7. Your Privacy Rights

Depending on your jurisdiction, you have the following rights regarding your personal information:

• Access & Correction: Request a copy of the personal data we hold about you or ask us to correct inaccurate information.

• Data Erasure: Request the deletion of your personal data when it is no longer needed for service execution or legal purposes.

• Opt-Out: Unsubscribe from promotional email newsletters or marketing communications by following the unsubscribe link in our emails.

8. Third-Party Links

Our website may contain links to external websites, client portfolios, or third-party tools. SPRO IT Solution Pvt Ltd is not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of any third-party site you visit.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our operational practices, services, or legal requirements. Updated versions will be published on this page with an updated “Effective Date.”

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how SPRO IT Solution Pvt Ltd handles your data, please contact us:

• Company Name: SPRO IT Solution Pvt Ltd

• Website: sproitsolution.com

• Privacy Policy URL: sproitsolution.com/privacy-policy/

• Email: contact@sproitsolution.com (or your official agency email)